How to fix if PS5 Not Connecting to Internet?.
Are you trying to connect your PS5 console to a specific Wi-Fi or Ethernet network? Is your PS5 connected to the network but not able to access the internet? Are you unable to play or download apps because your PS5 keeps disconnecting from Wi-Fi?
We’ll show you how to fix PS5 connection issues on both standard and digital consoles. This guide covers the troubleshooting steps for all possible internet related issues on PlayStation 5.
1. Verify the Network’s Password or Security Details
If you are connecting your PS5 to a password-protected network, make sure you have the correct password. Entering the wrong Wi-Fi password may cause the “Can’t connect to Wi-Fi” error message. If you are not sure, check your network settings or ask your administrator to confirm your password.
2. Join Wi-Fi Network Manually
Your PS5 console will not automatically detect a hidden wireless network if you have not previously connected to a network. If your PS5 cannot find the network, manually connect to the network instead.
Go to Settings > Network settings > Set up Internet connection > Set up manually > Use Wi-Fi > ” Enter manually”.
Enter the network name or service set identifier (SSID), password, proxy server, and other information. Select Done to continue.
Check your router settings or contact your network administrator for network connection information.
3. Use an Ethernet Cable
Switch to an Ethernet network if there is a problem with the wireless connection. Connect an Ethernet or LAN cable to your PS5 and set up a wired connection in the console’s settings menu.
Go to Settings > Network > Settings > Set up Internet connection and select Set up wired LAN.
4. Run a Network Test
The PlayStation 5 has its own tool to test and diagnose your internet connection. The tool can diagnose slow download or upload speeds and other connection issues. If your PS5 connects to the network but cannot use the Internet, check the network signal strength with the tool.
Open the PS5 settings menu, select Network > Connection Status and select Test Internet Connection.
If your network passes all the checks, the issue is likely with your PlayStation Network console or servers.
If the tool detects a problem, restart your router and retest. Moving your router closer to your PS5 or using a network extender/extender may increase your connection speed. Learn more ways to improve the signal and performance of your Wi-Fi network.
Contact your Internet Service Provider (ISP) or network administrator if the network issue persists.
5. Change DNS Server Settings
Some PS5 users on Reddit have fixed internet connection issues by switching to Google’s DNS server. Try this and see if Google’s free public DNS server restores internet connectivity on your PS5.
Go to Settings > Network > Set up Internet connection. Navigate to the network in question and press the Options button on your PS5 controller.
Select Advanced Settings.
Change your DNS settings from Automatic to Manual.
Then set the primary DNS to 22.214.171.124 and the secondary DNS to 126.96.36.199. Click OK to save the new DNS settings.
Try playing online games or go to the PlayStation Store and check if your PS5 is now connected to the internet.
6. Power Cycle Your Router
Sometimes your router or modem may fail to authenticate or allow new connections due to temporary system glitches. Rebooting the router may restore a normal connection.
Unplug the router’s power adapter from the wall outlet and plug it back into the outlet after a few seconds. Remove and reinsert the battery for mobile battery-powered routers, then turn on the device again.
Routers sometimes fail due to overheating. If your router is hot or overheating, turn it off and let it cool down for a few minutes before turning it back on.
7. Reboot Your PlayStation 5
As mentioned earlier, your PS5 could be the problem, especially if other devices are able to connect to the internet.
Press the PS button on your DualSense controller, select the power icon in the lower right corner, and select Restart PS5.
Alternatively, unplug the PS5’s power cable from the wall outlet, wait a few seconds, and plug it back in. Then try connecting your PlayStation 5 to the internet again and check if that solves the problem.
8. Disconnect Other Devices
Some networks have a “connection rule” that limits the number of devices that can connect and use the network at the same time. So if your PS5 or other devices are unable to connect to the wireless network, the network may have reached its connection limit.
Go to the router settings, increase the network connection limit and try to connect the PS5 to the network again. Contact your network administrator if you are unable to access the router settings. If you can’t increase your connection limit, please unplug your other devices to make room for your PS5.
9. Whitelist or Unblock Your PS5
If devices other than your PlayStation 5 can connect to the network, your PS5 may be blocked or blacklisted. If you have access to the network admin panel, check the Device Management or MAC Filtering menu to view blocked devices.
Unblock or whitelist your PlayStation 5 to regain network access. Contact your network administrator to unlock your device if you cannot access the internal network settings.
Unlocking devices on your network depends on the make or model of your router. For more information, see this guide to whitelisting devices on home networks.
10. Check PlayStation Network Server Status
If the PlayStation Network (PSN) servers are down, you will not be able to play multiplayer games or access the PlayStation Store, even if your PS5 has Internet access. PSN server crashes can also cause the following error codes on PS5: NW-102216-2, NW-102265-6, NW-102636-8, WS-116483-3, and NP-103047-5.
Use the PlayStation Network Service tool to check the status of the service in your area. Select your country or region from the dropdown menu and wait for the result.
If some services are not working in your region, you will have to wait until PlayStation restores them.
11. Update Your Router’s Firmware
Wi-Fi routers often fail if their firmware is buggy or out of date. Go to your router’s web panel and install any available firmware or software update. Refer to your router manual or contact the manufacturer for specific instructions on how to update its firmware.
12. Update Your PS5
Updating your PS5 software can fix Ethernet and Wi-Fi issues. But since you can’t access the internet, you’ll have to install the update using a FAT32-formatted USB stick.
Create a PS5 folder on the USB drive, then create another UPDATE subfolder under the PS5 parent folder. Download the PS5 console update file to another computer and save the file as PS5UPDATE.PUP on a USB drive. Plug your USB stick into your PS5 console. Press the power button on the console for 7-10 seconds. Release the power button when you hear the second beep. This will boot your PS5 into safe mode.
Connect your DualSense controller to your console and press the PS button. Next, select Update System Software from the Safe Mode menu.
Select “Update from USB” and follow the instructions.
13. Reset the Router
Reset your router to factory settings if none of these troubleshooting solutions solve the problem. Some routers have a physical (hard reset) button, while some can only be reset from their settings or admin menu.
For detailed reset instructions, see your router’s user manual. This guide to factory reset your wireless router has more information.
14. Factory Reset Your PS5’s Settings
Resetting your PS5 to factory defaults can fix performance and connectivity issues.
Go to Settings > System Software > Reset Options > Restore Defaults.
You may be prompted to enter your console restriction password. If you haven’t changed your PS5 Restriction password, enter the default passcode (0000) to begin a system reset.
Seek Professional Support
We’re confident that one of these troubleshooting fixes should resolve internet-related issues and errors on your PlayStation 5. Contact PlayStation Support if your PS5 is still unable to connect or maintain an Ethernet or Wi-Fi connection. You can also visit the SONY or PlayStation Store to check your PS5 for factory defects and hardware damage.
How to fix if PS5 Not Connecting to Internet?
How to fix if PS5 Not Connecting to Internet?