Skype is a convenient way for individuals and groups to stay in touch.
If for some reason you have no sound in Skype, you can use a series of troubleshooting steps to find the problem and get it working.
Some of the causes of this problem include:
- Hardware problems with microphone, external speakers or headphones.
- Old or defective audio drivers.
- Operating system interference.
- Problems with sound settings
- Skype playback errors
With these issues in mind, we’re going to show you some simple and advanced troubleshooting tips if you don’t have Skype audio.
How to Fix No Sound on Skype
Try the following methods to resolve Skype audio problems before moving on to other advanced solutions:
- If you are using headphones or a microphone, make sure the jack is properly connected to the correct audio input and on your device.
- Install drivers for USB audio devices such as headphones or microphone, and then restart Skype.
- For Windows PCs, compare audio settings to audio settings Skype Audio Settings. To do this, go to Control Panel> Sound (or Sounds and Audio Devices) and make sure the audio devices match.
- Make sure you are using the device selected in the Skype audio settings if you have multiple devices. on the list.
- Use a different pair of headphones or microphones.
- Check if Skype is muted by looking at the microphone icon and checking to see if it has a diagonal slash on it.
- Some programs may interfere with your microphone and result in no sound in Skype. If you knowingly or unknowingly installed such a program, check the installed software and uninstall or disable the program.
- Check if your internet connection is working, as this may prevent you from getting good sound during a video or voice call.
- If you are using a wireless microphone or headphones, make sure they are fully charged and use the physical mute buttons on them to check if any device is muted.
Select the correct audio device
To make sure you’ve selected the correct audio device, open Skype, tap the three dots next to your profile name, and tap Settings.
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Click Audio & Video.
In the Audio section, click the down arrow and select the audio device you are using with Skype.
Note. If you’re using your computer’s own microphone, only one option appears. Speak into the microphone and check the indicator bar for movement. If the blue voice activity indicator shows some movement, then the microphone can hear you.
Make a Test Call
To do this, click Make a free test call at the bottom of the audio and video settings screen.
If you hear your message during playback, the microphone is working, so the problem may be with the playback device or someone else’s connection.
If you are using a mobile device such as an Android smartphone or tablet, iPhone or iPad, follow these steps to make a test call.
For Android devices, go to the Settings app on your smartphone or tablet and tap Apps (or Application Manager, depending on your device).
Tap Skype and select Permissions.
Turn on the Microphone option.
Make a test call and check if the sound works again. For iPhone, iPad, or iPod Touch, go to Settings> Skype.
Make sure the Microphone option is on or green so that Skype can access the device’s microphone.
Check your audio settings
Check the sound settings
To do this, click the sound icon on your computer’s taskbar next to the date and time. Adjust the speaker volume using the volume slider for the default playback device.
Check your device’s audio drivers
Still no sound on Skype? Bad or outdated audio drivers can be one of the main reasons for this. Check your audio drivers and uninstall, disable, roll back or update them to fix the problem.
To do this, right-click on Start> Device Manager and select Sound, Video and Game Controllers to expand the category.
Right-click the audio driver and select Uninstall Device.
Restart your computer and check if the sound works again.
To disable the audio driver, right-click it and select Disable Device.
To roll back an audio driver to a previous version, right-click it and select Properties.
On the Driver tab, select Roll Back Driver, click OK and check the sound again.
To update your audio driver, right-click it and select Update Driver.
Select Search automatically for updated driver software and see if the tool finds newer drivers. Do the same for all your audio devices before checking if the Skype audio issue is resolved.
Disable Automatically Adjust Microphone Settings
This method allows you to control the audio levels that change during a voice or video call.
To do this, start Skype, click on the three dots to open the settings menu. Click on Audio & Video and go to the Audio section. Set the “Automatically adjust microphone settings” switch to “Off.”
Make sure to select the default microphone and speaker levels before starting the next call and checking if the sound is working again.
Reinstall Skype
If none of the above methods helped, reinstall Skype and see if it fixes the sound problem on your computer.
To do this, open Control Panel and click Programs.
Click “Uninstall Programs” under “Programs and Features”.
Find Skype, right-click it and select Uninstall. Follow the instructions to uninstall Skype completely.
Open File Explorer, click on This PC and navigate to this path: C: Users YOURUSERNAME AppData Roaming
Note. If you don’t see the AppData folder, go to the View tab and check the Hidden Items box.
Open the Skype folder, right-click the XML file and select Delete.
Delete the config.xml file located in the folder with the same name as your Skype name. Go back to the Roaming folder, right click and select Rename. You can set the name to Skype_old.
Download Skype again and check if the sound is back.
Did any of these solutions help solve the Skype audio issue? Let us know in the comments below.
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